A.Managing access to the service desk

B.Providing physical security for staff data centers and other buildings

C.Managing access to computer rooms and other secure locations

D.Managing the rights to use a service or group of services

A.It should be diagnosed to identify possible solutions

B.It should be resolved so that it can be closed

C.It should have a workaround to reduce the impact

D.It should be prioritized based on its potential impact and probability

A.Technology

B.Internal experience

C.Academicresearch

D.Standards

A.To ensure that the organization can continue to operate in the event of a major disruption or disaster

B.To ensure that the workplace is a safe environment for its employees and customers

C.To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss

D.To ensure only the change requests with mitigated risks are approved for implementation

A.Patterns of business activity (PBA)

B.Cost of providing support

C.Service level agreements (SLA)

D.Infrastructure trends