Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 31)

Who is responsible for defining metrics for change management?

A.The continual service improvement manager

B.The service owner

C.The change advisory board (CAB)

D.The change management process owner

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

Why is ITIL successful?

A.It always guarantees cost savings

B.It makes technology architecture easy to design

C.Its practices are applicable to any IT organisation

D.It can be fully implemented in 30 days

Which process isresponsible for sourcing and delivering components of requested standard services?

A.IT finance

B.Service portfolio management

C.Service desk

D.Request fulfilment

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A.An emergency change

B.A change model

C.A standard change

D.A normal change

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