Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 18)

Which helps to manage an incident when it is unclear which support team should be working on the incident?

A.Self-help

B.Disaster recovery plans

C.Target resolution times

D.Swarming

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A.Service provision

B.Service consumption

C.Service relationship management

D.Service offering

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

A.Progress iteratively with feedback

B.Optimize and automate

C.Keep it simple and practical

D.Focus on value

Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A.Understanding the organization's vision

B.Understanding stakeholder needs

C.Meeting stakeholder expectations

D.Ensuring service components are available

When should a workaround be created?

A.When a potential permanent solution has been identified

B.After the resolution of a problem

C.When a problem cannot be resolved quickly

D.As soon as possible, once the incident is logged

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