A.Outcomes use activities to produce tangible or intangible deliverables.

B.Outcomes help a service consumers to assess the cost of a specific activity

C.Outcomes gives service consumers assurance of products or services

D.Outcomes rely on outputs to deliver results for a stakeholder.

A.Understanding the current state and identifying what can be reused

B.Standardization of practices and services

C.The ability to discover and respond to failure earlier

D.Understanding the customer's perception of value

A.An organization should always use a single technique to ensure metrics are consistent

B.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

C.An organization should always develop competencies in methodologies and techniques that will meet their needs

D.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

A.revised processes

B.new methods

C.existing information

D.additional measurements

A.A request to implement a security patch

B.A request to provide a laptop

C.A request to resolve an error in a service

D.A request to change a target in a service level agreement