A.Value realization

B.The application of practices

C.Customer engagement

D.Service value streams

A.A user

B.An IT asset

C.A configuration item (CI)

D.A customer

A.To establish and nurture the links between the organization and its stakeholders

B.To support the agreed quality of a service handling all agreed, userinitiated service requests

C.To set clear business-based targets for service performance

D.To align the organization's practices and services with changing business needs

A.Technology metrics can be used to determine the overall health of a process

B.Process metrics can be used to measure end-to-end service performance

C.Process metrics can be used to measure the utilization of a supplier's network

D.Technology metrics can be used to measure component performance and availability

A.Problem management

B.Service configuration management

C.Change control

D.Service level management