A.Monitoring and event management

B.Relationship management

C.Change control

D.Release management

A.A configuration item

B.A workaround

C.A problem

D.An incident

A.To be the entry point and single point of contact for the service provider with all of its users

B.To identify, analyze, monitor, and continually improve links with stakeholders

C.To protect the information needed by the organization to conduct its business

D.To systematically observe services and service components

A.Change enablement and continual improvement

B.Change enablement and problem management

C.Problem management and incident management

D.Incident management and continual improvement

A.Service provision

B.Service offering

C.Service consumption

D.Service management