Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 14)

What should all 'continual improvement' decisions be based on?

A.Details of how services are measured

B.A recent maturity assessment

C.An up-to-date balanced scorecard

D.Accurate and carefully analysed data

What should be done to determine the appropriate metrics for measuring a new service?

A.Measuring the performance over the first six months, and basing a solution on the results

B.Using operational data to provide detailed service reports

C.Asking customers open questions to establish their requirements

D.Asking customers to provide numerical targets that meet their needs

Which dimension considers data security and privacy?

A.Partners and suppliers

B.Organizations and people

C.Value streams and processes

D.Information and technology

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Which statement about output is correct?

A.They contribute to the achievement of outcomes

B.They capture customer demand for services

C.They consist of several outcomes.

D.They describes how the service performs.

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