A.Service request management

B.Problem management

C.Incident management

D.Change control

A.Keep is simple and practical

B.Progress iteratively with feedback

C.Focus on value

D.Start where you are

A.Keep it simple and practical

B.Optimize and automate

C.Think and work holistically

D.Collaborate and promote visibility

A.The four dimensions of service management

B.The service value chain

C.The seven guiding principles

D.The service value system

A.To support the agreed service quality by effective handling of all agreed user-initiated service requests

B.To capture demand for incident resolution and service requests

C.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible