Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 9)

What is defined as any component that needs to be managed in order to deliver an IT service?

A.An IT asset

B.A service request

C.A configuration item (CI)

D.An incident

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A.Relationship management

B.Change control

C.Release management

D.Monitoring and event management

What is a change schedule used for?

A.To help manage normal changes

B.To help assign a change authority

C.To help plan emergency changes

D.To help authorize standard changes

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A.Service request management

B.Change control

C.Service desk

D.IT asset management

Which action is performed by a service provider?

A.Ensuring access to agreed resources

B.Requesting required service actions

C.Receiving of the agreed goods

D.Authorizing budget for service consumption

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