A.Understanding which service requests can be accomplished with limited approvals

B.Creating new workflows for every service request

C.Separating requests relating to service failures from the degradation of services

D.Eliminating service requests which have complex workflows

A.Identifying and logging opportunities

B.Delivering tactical and operational engagement with customers

C.Populating and maintaining the asset register

D.Providing a clear path for users to report issues, queries, and requests

A.Think and work holistically

B.Start where you are

C.Collaborate and promote visibility

D.Progress iteratively with feedback

A.To manage workarounds and known errors

B.To capture demand for incident resolution and service requests

C.To systematically observe services and service components

D.To restore normal service operation as quickly as possible

A.The four dimensions of service management

B.The ITIL service value system

C.A service relationship

D.The ITIL guiding principles