Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 10)

How does information about problems and known errors contribute to 'incident management'?

A.It removes the need for collaboration during incident resolution

B.It enables the reassessment of known erros

C.It enables quick and efficient diagnosis of incidents

D.It removes the need for regular customer updates

In service relationships, what is a benefit of identifying consumer roles?

A.It provides shared service expectations

B.It enables a common definition of value

C.It enables effective stakeholder management

D.It removes constraints from the customer

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

What is an output?

A.A change of state that has significance for the management of a configuration item

B.A possible event that could cause harm or loss

C.Something created by carrying out an activity

D.A result for a stakeholder

Which practice needs people who understand complex systems and have creative and analytical skills?

A.Service level management

B.Change enablement

C.Service request management

D.Problem management

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