What describes the steps needed to create and deliver a specific service to a consumer?

Which activity is part of the 'continual improvement' practice?

Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Where should all master copies of controlled software and documentation be stored?

What does the 'service request management' practice depend on for maximum efficiency?