Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 8)

What is the purpose of the 'deployment management' practice?

A.To plan and manage the full lifecycle of all IT assets.

B.To move new or changed components to live environments

C.To make new and changed services and features available for use

D.To protect the information needed by the organization to conduct its business

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management

Which includes governance, management practices, and continual improvement?

A.The service value system

B.The 'value stream and processes' dimension

C.The 'focus on value' guiding principle

D.The 'deliver and support' value chain activity

Which statement about a 'continual improvement register' is CORRECT?

A.It should be re-prioritized as ideas are documented

B.There should only be one for the whole organization

C.It should be managed at the senior level of the organization

D.It should be used to capture user demand

Which statement about service requests is CORRECT?

A.Service requests require workflows that should use manual procedures and avoid automation

B.Service requests that require simple workflows should be dealt with as incidents

C.Complex service requests should be dealt with as normal changes

D.Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

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