A.They are deliverables provided to service consumers.

B.They allow service consumers to achieve a desired result.

C.They provide products to service providers based on outputs.

D.The co-create value for service providers by reducing costs and risks.

A.Understanding the business mission

B.Performing baseline assessments

C.Defining the improvement plan

D.Executing improvement actions

A.Think and work holistically

B.Collaborate and promote

C.Optimize and automate

D.Focus on value

A.Third party support

B.Specialist teams

C.Immediate escalation

D.A separate process

A.A problem that has been analyzed and has not been resolved

B.A cause, or potential cause, of one or more incidents

C.An unplanned interruption to a service, or reduction in the quality of a service

D.Any change of state that has significance for the management of a service or other configuration item (CI)