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ITIL-4-Foundation Exam Question 71

Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services

    • ITIL-4-Foundation Exam Question 72

    Which is a risk that might be removed from a service consumer by an IT service?

    • ITIL-4-Foundation Exam Question 73

    What should be used to set user expectations for request fulfillment times?

    • ITIL-4-Foundation Exam Question 74

    Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

    • ITIL-4-Foundation Exam Question 75

    Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
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