Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 13)

ITIL-4-Foundation Exam Question 56

What is the primary focus of business capacity management?

A.Review of all capacity supplier agreements and underpinning contracts with supplier management

B.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

C.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

D.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

ITIL-4-Foundation Exam Question 57

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A.relationships with suppliers

B.configuration of services

C.authorization of changes

D.skills of people

ITIL-4-Foundation Exam Question 58

Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.

A.analysed

B.escalated

C.closed

D.logged

ITIL-4-Foundation Exam Question 59

In which case would a problem be logged?

A.After analysis of error information from a supplier

B.Alter a workaround is identified and documented

C.When a user reports an unplanned service interruption

D.When the cause is identified but not resolved

ITIL-4-Foundation Exam Question 60

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

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ITIL-4-Foundation Exam Question 56

ITIL-4-Foundation Exam Question 57

ITIL-4-Foundation Exam Question 58

ITIL-4-Foundation Exam Question 59

ITIL-4-Foundation Exam Question 60

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