Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 12)

Which term is used to describe the prediction and control of income and expenditure within an organization?

A.Budgeting

B.Accounting

C.Charging

D.Governance

Which activity is part of the 'continual improvement' practice?

A.Making business cases for improvement action

B.Authorizing changes to implement improvements

C.Identifying the cause of incidents and recommending related improvements

D.Logging and managing incidents that result in improvement opportunities

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A.Focus on value

B.Start where you are

C.Progress iteratively with feedback

D.Keep is simple and practical

What three elements make up the Service Portfolio?

A.Service pipeline, configuration management system and service catalogue D18912E1457D5D1DDCBD40AB3BF70D5D

B.Service pipeline, service catalogue and retired services

C.Customer portfolio, service catalogue and retired services

D.Customer portfolio, configuration management system and service catalogue

Which principle concentrates on service consumers?

A.Focus on value

B.Optimize and automate

C.Keep it simple

D.Start where you are

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