Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 14)

ITIL-4-Foundation Exam Question 61

What is a service?

A.A possible event that could cause harm or loss, or make it more difficult to achieve objectives

B.A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

C.A tangible or intangible deliverable of an activity

D.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

ITIL-4-Foundation Exam Question 62

Which practice provides support for managing feedback, compliments and complaints from users?

A.Change control

B.Problem management

C.Incident management

D.Service request management

ITIL-4-Foundation Exam Question 63

Which practice recommends the use of event-based surveys to gather feedback from customers?

A.Problem management

B.Service request management

C.Change enablement

D.Service level management

ITIL-4-Foundation Exam Question 64

Which is provided by the 'engage' value chain activity?

A.Ensuring that services are operated to meet agreed specifications

B.Ensuring that stakeholder needs are understood by the organization

C.Ensuring that service components are available when needed

D.Ensuring that stakeholder expectations for quality are met

ITIL-4-Foundation Exam Question 65

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

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ITIL-4-Foundation Exam Question 61

ITIL-4-Foundation Exam Question 62

ITIL-4-Foundation Exam Question 63

ITIL-4-Foundation Exam Question 64

ITIL-4-Foundation Exam Question 65

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