Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 20)

What is the purpose of the 'incident management' practice?

A.To capture demand for incident resolution and service requests

B.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

C.To support the agreed service quality by effective handling of all agreed user-initiated service requests

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A.Start where you are

B.Focus on value

C.Think and work holistically

D.Optimize and automate

How does a service consumer contribute to the reduction of disk?

A.By managing staff availability

B.By paying for the service

C.By managing server hardware

D.By communicating constraints

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A.Supplier management

B.Problem management

C.Incident management

D.Deployment management

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

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