Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 19)

ITIL-4-Foundation Exam Question 86

What is a definition of a service improvement plan (SIP)?

A.A formal plan to implement improvements to a service or process

B.A formal plan to implement improvements to a customer's business processes

C.An input from financial management for IT services to service level management, detailing the budget plan

D.An input from availability management to service level management, detailing the service design plan

ITIL-4-Foundation Exam Question 87

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A.1 and 4

B.1 and 2

C.3 and 4

D.2 and 3

ITIL-4-Foundation Exam Question 88

What is an incident?

A.The planned removal of an item that might affect a service

B.A possible future event that could cause harm

C.A result enabled by one or more outputs

D.A service interruption resolved by the use of self-help tools

ITIL-4-Foundation Exam Question 89

What is the starting point for optimization?

A.Standardizing practices and services

B.Securing stakeholder engagement

C.Understanding the vision and objectives of the organization

D.Determining where the most positive impact would be

ITIL-4-Foundation Exam Question 90

What is the purpose of the 'information security management' practice?

A.To protect the information needed by the organization to conduct its business

B.To observe services and service components

C.To plan and manage the full lifecycle of all IT assets

D.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

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ITIL-4-Foundation Exam Question 86

ITIL-4-Foundation Exam Question 87

ITIL-4-Foundation Exam Question 88

ITIL-4-Foundation Exam Question 89

ITIL-4-Foundation Exam Question 90

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