A.Contribution to the definition of services

B.Fulfilment of business service requests

C.Interfaces between the service catalogue and service portfolio

D.Interfaces between all services and supporting services

A.This role ensures that activities are executed correctly

B.This role is involved in providing knowledge and input

C.This role ensures the flow of information to stakeholders

D.This role has ownership of the end result

A.Supporting services view

B.Retail customer view

C.Service-based SLA view

D.Wholesale customer view

A.A change authority should be assigned to each type of change and change model

B.Centralizing change authorization to a single person is the most effective means of authorization

C.The authorization of normal changes should be expedited to ensure they can be implemented quickly

D.Standard changes are high risk and should be authorized by the highest level of change authority

A.Partners and suppliers

B.Organizations and people

C.Information and technology

D.Value streams and processes