A.The impact and complexity

B.The complexity and cost

C.The cost and urgency

D.The urgency and impact

A.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

B.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

C.An organization should always use a single technique to ensure metrics are consistent

D.An organization should always develop competencies in methodologies and techniques that will meet their needs

A.Emergency changes should be authorized by as many people as possible to reduce risk

B.formal changes are typically implemented as service requests and authorized by the service desk

C.Changes included in the change schedule are pre-authorized and do not need additional authorization

D.formal changes should be assessed and authorized before they are deployed

A.Access management

B.Service level management

C.Continual service improvement

D.Change management

A.To escalate incidents to the correct support team

B.To help identify problems

C.To engage the correct change authority

D.To ensure effective handling of service requests