A.Disaster recovery plans

B.Swarming

C.Target resolution times

D.Self-help

A.To ensure that user expectations are realistic

B.To ensure that incidents with highest impact are resolved first

C.To help information-sharing are learning

D.To provide links to related changes and known errors

A.Organizations and people

B.Information and technology

C.Value streams and processes

D.Partners and suppliers

A.It identifies the cause of major incidents.

B.It authorizes changes to resolve incidents.

C.It maintains detailed procedures for diagnosing incidents.

D.It resolves the highest impact incidents first.

A.Focus on value

B.Start where you are

C.Progress iteratively with feedback

D.Collaborate and promote visibility