Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 46)

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.Incident management

B.Service Request management

C.Change enablement

D.Service request management

Which action is performed by a service provider?

A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods

Which is a purpose of release management?

A.To handle user-initiated service requests

B.To make new and changed services available for use

C.To move hardware and software to live environments

D.To protect the organization's information

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A.Supplier management

B.Incident management

C.Problem management

D.Deployment management

Which two practices interact the MOST with the service desk practice?

A.Deployment management and change enablement

B.Service request management and deployment management

C.Incident management and service request management

D.Change enablement and incident management

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