Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 45)

Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

A.1 and 2

B.3 and 4

C.2 and 3

D.1 and 4

Which is an external input to the service value chain?

A.An overall plan

B.Feedback loops

C.Customer requirements

D.The 'improve' value chain activity

How does categorization of incidents assist the 'incident management' practice?

A.It ensures that incidents are resolved in timescales agreed with the customer

B.It determines how the service provider is perceived

C.It helps direct the incident to the correct support area

D.It determines the priority assigned to the incident

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A.Continual improvement

B.Service level management

C.Incident management

D.Change enablement

Which Guiding principle says that it is not usually necessary to build something new?

A.start where you are

B.Progress iteratively with feedback

C.Focus on value

D.Think and work holistically

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