Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 43)

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A.Service value chain

B.Practices

C.Continual improvement

D.Guiding principles

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A.Change enablement

B.Service request management

C.Monitoring and event management

D.Incident management

What helps diagnose and resolve a simple incident?

A.Problem prioritization

B.Formation of a temporary team

C.Rapid escalation

D.The use of scripts

What is the definition of a known error?

A.Any change of state that has significance for the management of a service or other configuration item (CI)

B.A cause, or potential cause, of one or more incidents

C.A problem that has been analyzed and has not been resolved

D.An unplanned interruption to a service, or reduction in the quality of a service

Which is handled as a service request?

A.A compliment about an IT support team

B.The failure of an IT service

C.An investigation to identify the cause of an incident

D.An emergency change to implement a security patch

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