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ITIL
ITIL-4-Foundation
ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 52)
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ITIL-4-Foundation Exam Question
251
What should be used to set user expectations for request fulfilment times?
A.
The time that the customer indicates for service delivery
B.
The consumer demand for the service
C.
The service levels of the supplier
D.
The time needed to realistically deliver the service
Correct Answer:
D
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