A.To plan and manage the full lifecycle of all IT assets

B.To protect the information needed by the organization to conduct its business

C.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

D.To observe services and service components

A.Securing stakeholder engagement

B.Standardizing practices and services

C.Determining where the most positive impact would be

D.Understanding the vision and objectives of the organization

A.Feedback should be reduced for large improvements as it is unlikely that circumstances will change

B.Feedback should only be taken into account when one iteration fails to meet its objective

C.Each iteration should be designed before starting the initiative and implemented without feedback

D.Each iteration should be continually re-evaluated based on feedback

A.Service request management

B.Service level management

C.Problem management

D.Change enablement

A.Changes to organizational structure

B.Changes to service levels

C.Changes to products and services

D.Changes to skills and competencies