Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 9)

Which statement about change authorities is CORRECT?

A.Change authorities are only required for authorizing normal changes

B.Change authorities are only required for authorizing emergency changes

C.Change authorities are assigned for each type of change and change model

D.Change authorities are assigned when each change is deployed

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A.Service request management

B.Service desk

C.Problem management

D.Continual management

Which is part of the definition of a customer?

A.The role that defines the requirements for a service

B.The role that authorizes budget for service consumption

C.A set of specialized organizational capabilities for enabling value

D.A means of enabling value co-creation

What is an IT asset?

A.A request from a user that initiates a service action

B.Any financially valuable component that can contribute to delivery of an IT product or service

C.The removal of anything that could have a direct or indirect effect on services

D.Any component that needs to be managed in order to deliver a service

In service relationships, what is a benefit of identifying consumer roles?

A.It enables effective stakeholder management

B.It removes constraints from the customer

C.It provides shared service expectations

D.It enables a common definition of value

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