Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 2)

Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term

A.1 and 4

B.3 and 4

C.1 and 2

D.2 and 3

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A.Service request management

B.Incident management

C.Change enablement

D.Service level management

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A.Understanding the customer's perception of value

B.The ability to discover and respond to failure earlier

C.Standardization of practices and services

D.Understanding the current state and identifying what can be reused

Which of the following guiding principles proposes the elimination of unnecessary work?

A.Think and work holistically

B.Progress iteratively with feedback

C.Keep it simple and practical

D.Start where you are

Which is an external input to the service value chain?

A.Customer requirements

B.An overall plan

C.Feedback loops

D.The 'improve' value chain activity

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