A.Focus on value

B.Collaborate and promote visibility

C.Keep it simple and practical

D.Think and work holistically

A.Processes refers to skill and training

B.Partners refers to suppliers and vendors

C.People refers to technology and tools

D.Products refers to producers and metrics

A.Providing transparency and good relationships

B.Meeting expectations for quality, costs and time-to-market

C.Ensuring that the organization's vision is understood

D.Ensuring the continual improvement of services

A.Used to help plan changes, assist in communication, avoid conflicts, and assign resources

B.Used to select the right method, model or technique for identifying improvements

C.Used to provide a formal description of one or more services, designed to address the needs of a target consumer group

D.Used to track and manage improvement ideas from identification through to final action

A.Change enablement

B.Problem management

C.Service configuration management

D.Information security management