A.To ensure that a service can be managed, operated and supported

B.To provide quality knowledge and information about services and service assets

C.To plan and manage the capacity and resource requirements to manage a release

D.To provide training and certification in project management

A.Customers, suppliers, advisors

B.Substitutes, regulators, customers

C.Industry practices, academic research, training and education

D.Competition, compliance, commitments

A.Change and release and deployment management

B.Incident and event management

C.Knowledge and service level management

D.Incident and financial management

A.Local service desk

B.Specialized service desk

C.Virtual Service desk

D.Centralized Service desk

A.Internal customers

B.External customers

C.Strategic customers

D.Valued customers