Online Access Free ServiceNow.CIS-CSM.v2023-05-15.q50 Practice Test (Page 10)

Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

A.To expand the technical reach

B.To realize near-term ROI (Return on Investment)

C.To facilitate the requirement gathering during the workshops

D.To complete any complex customizations early enough

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

A.Open an incident

B.Live chat

C.Viewing knowledge articles

D.Consumer self-registration

When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A.Additional comments

B.Social Profiles

C.Work notes

D.Social Channels

E.Social Logs

Which of the following are true regarding the Community Portal application? (Choose two.)

A.Most of the configuration does not require System Administrator role

B.It is available to any customer with a Community license

C.It is available by default with the Support and Service portals

D.It is only available to CSM license holders

Which of the following roles cannot update a consumer's record?

A.sn_customerservice_agent

B.sn_customerservice_manager

C.sn_customerservice.consumer_agent

D.admin

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