A.Admin

B.Registered

C.Public

D.Custom

E.Moderator

A.Information about customer's service contract

B.Document current and known issues

C.Provide answers and responses to common issues or questions

D.Share product information

A.The customer case becomes a child case of the major case

B.The customer case will automatically be related to a problem

C.The customer case will be automatically closed

D.The customer case becomes the parent case of the major case

A.Register the sender of an email as contact

B.As the Microsoft Outlook user, register yourself as self-contributor

C.Escalate a case on the add-m panel of Outlook

D.Create cases using email content in Outlook for the customer contact

A.SharePoint blocks this integration

B.Imported external articles appear as attachments in ServiceNow

C.The imported article will have the same category it had in the source knowledge base

D.Only applications that allow WebDAV connections can be integrated