Online Access Free ServiceNow.CIS-CSM.v2023-05-15.q50 Practice Test (Page 7)

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

A.After 3 days

B.After 7 days

C.After 1 day

D.After 5 days

What action is required to enable agents to create an incident record for a case?

A.They must be assigned with the sn_customerservice.itsm_contributor role

B.They must be assigned with the itil role

C.They must be assigned with the read role for incident

D.They must be assigned with the snc_intemal role

Information about a customer's service contract is found in Knowledge.

A.False

B.True

What does the Agent Whisper function do?

A.Lets the chat supervisors have a conversation with the requester without the agent knowing

B.Lets agents and chat supervisors have a conversation without the requester knowing

C.Lets agents have chat conversations with other agents without the requester knowing

D.Lets agents and requesters have a conversation without the chat supervisor knowing

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A.Both portal question entry and Record Producer

B.Record Producer only

C.None of the above

D.Entering question in portal only

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