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CIS-CSM Exam Question 36

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

    • CIS-CSM Exam Question 37

    Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

    • CIS-CSM Exam Question 38

    Match the definitions for roles relationships.

    CIS-CSM Exam Question 39

    True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
    Options are :

    • CIS-CSM Exam Question 40

    Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

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