CIS-CSM Exam Question 36
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
CIS-CSM Exam Question 37
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)
CIS-CSM Exam Question 38
Match the definitions for roles relationships.
CIS-CSM Exam Question 39
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
Options are :
CIS-CSM Exam Question 40
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)