What are common types of application record data that are imported during a CSM data migration? (Choose two.)

Which of the following are correct for parent/child synchronization? (Choose two.)

Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Which application must be activated to enable customers to check in on-line for future appointments?