A.Service value chain

B.Continual improvement

C.Practices

D.Guiding principles

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

A.To continually improve all products and services across all value chain activities
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D

B.To organize a major improvement initiative into several smaller initiatives

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To make new and improved services and features available for use

A.The number of passengers checked in

B.The average resolution time for incidents

C.The average time to response to change requests

D.The number of problems resolved

A.The capability of supplier to deliver services to providers in exchange for money

B.A set of specialized organizational capabilities for delivering value to customers in the form of services

C.A set of specialized assets for transitioning services into the live operational environment

D.The capability of service providers to minimize their costs without reducing the value of the services