Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 11)

Which guiding principle recommends standardizing and streamlining manual tasks?

A.Optimize and automate

B.Focus on value

C.Collaborate and promote visibility

D.Think and work holistically

What is used to link activities within the service value chain?

A.Service desk

B.Service level agreements

C.Inputs, outputs and triggers

D.Opportunity, demand and value

Which practice establishes a channel between the service provider and its users?

A.Relationship management

B.Change enablement

C.Supplier management

D.Service desk

Which practice provides a single point of contact for users?

A.Service desk

B.Incident management

C.Change control

D.Service request management

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A.Information and technology

B.Value streams and processes

C.Partners and suppliers

D.Organizations and people

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