A.The act of measuring always positively impacts results

B.Measured data is always more accurate than direct observation

C.It should always be used instead of direct observation

D.It should always be used to support direct observation

A.To ensure that spending is properly accounted for

B.To streamline the fulfillment workflow

C.To set user expectations for fulfillment times

D.To ensure that information security requirements are met

A.Events

B.Requests

C.Incidents

D.Problems

A.Monitoring and event management

B.Information security management

C.Incident management

D.Change control

A.Continual service improvement

B.Service level management

C.Access management

D.Change management