A.Ensuring continual engagement and good relationships with all stakeholders

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring the continual improvement of practices across all value chain activities

D.Ensuring a shared understanding of the improvement direction for services across the organization

A.Any component that needs to be managed in order to deliver an IT service

B.Any financially valuable component that can contribute to delivery of an IT product or service

C.Any change of state that has significance for the management of a service

D.A problem that has been analyzed but has not been resolved

A.Start where you are

B.Progress iteratively with feedback

C.Focus on value

D.Optimize and automate

A.To ensure that information security requirements are met

B.To set user expectations for fulfillment times

C.To ensure that spending is properly accounted for

D.To streamline the fulfillment workflow

A.Email

B.Phone calls

C.All of the above

D.Text and social media messaging