A.Security and compliance

B.Communication systems and knowledge bases

C.Roles and responsibilities

D.Workflow management and inventory systems

A.Additional approval is sometimes needed for restoration of service

B.Service requests are fulfilled using simple workflows

C.A new workflow is created for each type of request

D.Financial authorization is sometimes required for service requests

A.Organizations should use an additional model or method to link improvements to customer value

B.The flow of the model helps organizations to link improvements to its goals

C.The model is applicable to only certain parts of the service value system

D.Organizations should work through the steps of the model in the sequence in which they are presented

A.They should be written using language and terms v/hich all parties will understand

B.They should avoid ambiguous targets such as those relating to user experience

C.They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service

D.They should be based on system-based metrics which are useful to the service provider

A.Emergency changes should be authorized by as many people as possible to reduce risk

B.Changes included in the change schedule are pre-authorized and do not need additional authorization

C.formal changes should be assessed and authorized before they are deployed

D.formal changes are typically implemented as service requests and authorized by the service desk