Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 18)

ITIL-4-Foundation Exam Question 81

What is the CORRECT definition of service management?

A.A set of specialized organizational capabilities for delivering value to customers in the form of services

B.The capability of supplier to deliver services to providers in exchange for money

C.A set of specialized assets for transitioning services into the live operational environment

D.The capability of service providers to minimize their costs without reducing the value of the services

ITIL-4-Foundation Exam Question 82

What are 'engage', 'plan' and 'improve' examples of?

A.Service value chain activities

B.Service value chain inputs

C.Service level management

D.Change control

ITIL-4-Foundation Exam Question 83

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A.Event

B.Incident

C.Problem

D.Known error

ITIL-4-Foundation Exam Question 84

Which can act as an operating model for an organization?

A.Continual improvement

B.The service value chain

C.The ITIL guiding principles

D.The four dimensions of service management

ITIL-4-Foundation Exam Question 85

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost
effectiveness?

A.Service operation

B.Continual service improvement
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C.Service strategy

D.Service transition

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ITIL-4-Foundation Exam Question 81

ITIL-4-Foundation Exam Question 82

ITIL-4-Foundation Exam Question 83

ITIL-4-Foundation Exam Question 84

ITIL-4-Foundation Exam Question 85

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