Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 20)

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A.An emergency change

B.A standard change

C.A normal change

D.A change model

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.Relationship management

B.Problem management

C.Supplier management

D.Service desk

Which practice provides a communications point for users to report operational issues, queries and requests?

A.Incident management

B.Continual improvement

C.Service desk

D.Relationship management

What is the purpose of the 'information security management1 practice?

A.To observe services and service components

B.To plan and manage the full lifecycle of all IT assets

C.To protect the information needed by the organization to conduct its business

D.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

Which of the following can be used to access service desks?

A.All of the above

B.Email

C.Phone calls

D.Text and social media messaging

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