A.The service desk should rely on self-service portals instead of escalation to support teams

B.The service desk should escalate all technical issues to support and development teams

C.The service desk should work in close collaboration with support and development teams

D.The service desk should remain isolated from technical support teams

A.It provides shared service expectations

B.It enables effective stakeholder management

C.It enables a common definition of value

D.It removes constraints from the customer

A.Maximizing the number of successful changes

B.Managing workarounds and known errors

C.Restoring normal service as quickly as possible

D.Reducing the number and impact of incidents

A.The process owner and process manager for each type of release

B.The roles and responsibilities for incident and problem resolution

C.The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

D.The naming convention and expected frequency of each type of release

A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer