Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 17)

Service transition contains detailed descriptions of which processes?

A.Service level management, service portfolio management, service asset and configuration management

B.Change management, service asset and configuration management, release and deployment management

C.Change management, capacity management, event management, service request management

D.Service asset and configuration management, release and deployment management, request fulfillment

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A.As a service request

B.As an event

C.As a change request

D.As a problem

A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

A.outcomes

B.costs

C.outputs

D.risks

Which practice handles all pre-defined user-initiated service actions?

A.Deployment management

B.Incident management

C.Service level management

D.Service request management

What is required by all service desk staff?

A.Excellent technical knowledge

B.Knowledge of telephony technology

C.Root cause analysis skills

D.Demonstration of emotional intelligence

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