ITIL-4-Foundation Exam Question 111

Which practice handles all pre-defined user-initiated service actions?
  • ITIL-4-Foundation Exam Question 112

    Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
  • ITIL-4-Foundation Exam Question 113

    Which is a financially valuable component that can contribute to the delivery of a service?
  • ITIL-4-Foundation Exam Question 114

    Which dimension includes the knowledge needed for the management of services?
  • ITIL-4-Foundation Exam Question 115

    What is the expected outcome from using a service value chain?