Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 18)

ITIL-4-Foundation Exam Question 81

What can a change schedule be used for?

A.Speeding up the planning and authorization of emergency changes

B.Providing information about deployed changes to help manage incidents and problems.

C.Tracking and managing improvement ideas from identification through to final action

D.Providing a way to initiate normal changes

ITIL-4-Foundation Exam Question 82

Which skill is an essential part of the 'service level management' practice?

A.Technical knowledge

B.Listening

C.Problem analysis

D.Diagnosis

ITIL-4-Foundation Exam Question 83

Which guiding principle discourages 'silo activity'?

A.Start where you are

B.Focus on value

C.Collaborate and promote visibility

D.Keep it simple and practical

ITIL-4-Foundation Exam Question 84

What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

A.Change authority

B.Service level manager

C.Service desk agent

D.Problem analyst

ITIL-4-Foundation Exam Question 85

Which service level metrics are BEST for measuring user experience?

A.Metrics for the percentage of uptime of a service

B.Single system-based metrics

C.Operational metrics

D.Metrics linked to defined outcomes

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ITIL-4-Foundation Exam Question 81

ITIL-4-Foundation Exam Question 82

ITIL-4-Foundation Exam Question 83

ITIL-4-Foundation Exam Question 84

ITIL-4-Foundation Exam Question 85

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