Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 15)

What is a definition of a problem?

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)

Which statement about the 'optimize and automate' guiding principle is CORRECT?

A.Technology eliminates the need for human intervention

B.Activities should be automated before they are optimized

C.Automation frees human resources for more complex activities

D.Automation is best applied to non-standard tasks

Which is an activity in the 'Problem control' phase of problem management?

A.Re-assessing a known error to manage the ongoing impact.

B.Reviewing incident records to identity trends

C.Implementing a technical fix to resolve an issue

D.Documenting the steps in workaround

Which of the four dimensions focuses or managing data in compliance with industry regulations?

A.Partners and suppliers

B.Organizations and people

C.Value streams and processes

D.Information and technology

Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

A.Change

B.Event

C.Known error

D.Problem

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