Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 21)

Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A.Release management

B.IT asset management

C.Service desk

D.Relationship management

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A.Service level management

B.Incident management

C.Change enablement

D.Service request management

Which statement about 'continual improvement' is CORRECT?

A.A single team should carry out 'continual improvement' across the organization

B.'Continual improvement' should have minimal interaction with other practices

C.Everyone in the organization is responsible for some aspects of 'continual improvement'

D.All improvement ideas should be logged in a single 'continual improvement register'

Which statement about outcomes is CORRECT?

A.Outcomes use activities to produce tangible or intangible deliverables.

B.Outcomes rely on outputs to deliver results for a stakeholder.

C.Outcomes help a service consumers to assess the cost of a specific activity

D.Outcomes gives service consumers assurance of products or services

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A.Service level management

B.Service desk

C.Continual improvement

D.Change enablement

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